Official Company Location Is the SafePal company based in China, or the Republic of Seychelles like it says on the website under the “Legal” section. I’m getting conflicting information. Safepal said they don’t help us get funds back , cover customer assets or report it as fraud so the other persons wallet gets frozen. Lss token covers your assets, reverses the transactions and will help recover all funds. This isn't clear what precisely you have done. Did you a) Send from trust wallet to safepal wallet via the BTC network b) import your private keys from your trust wallet into the safepal app. It sounds like a) have you checked your transaction ID on a blockexplorer? It could still be pending, depending on the fees paid and network congestion. SafePal newbie here. I placed an order a few days ago directly from the SafePal website and my order shipped from Shenzhen China. Nothing wrong with that, but is that normal? I guess I assumed it would ship from the US. Has anyone in the US also experienced this? Edit: It took 14 days from door to door (China to the East Coast). The safepal wallet you have and is showing the bep20 address is already separating the token from others. Bep20 is just token address for binance smart chain. For example there is eth (eth network) eth bep20 (on binance smartchain). Each address is different as they are on different networks. So 2 tokens in the wallets. On Android OS press SafePal's icon then go to settings and there you should find delete memory button. Choose delete all and when you start SafePal app next time it should look like it's your first time using the app. I’ve used SafePal to create a software wallet. Then used pancakeswap to make purchases/transactions. How do I get these things imported to CoinTracker or Taxbit to create a tax form? Share Sort by: Best Open comment sort options Best Top New Controversial Old Q&A Add a Comment SpringHealthy6561 • I recently updated the safepal app and unfortunately the program does not load and for a long time it displays the safepal logo and does not disappear. I also lost the wallet private key and there is a lot of money in it. Is there a solution to fix this problem? Hello, I bought a couple of safePal wallets several months ago and I have yet to receive them. I have tried contacting customer support multiple times via email and I have never managed to receive a response, despite waiting weeks every time. Does anybody know how to get a response from them?! Thanks Moreover, SafePal demystifies DeFi with pioneering wallet solutions that simplify crypto onboarding, making it accessible to all. The platform's commitment to education and community support sets it apart from other cryptocurrency wallets, providing users with a thorough and supportive environment to learn and grow.